> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.sosmt.gov/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What does email address not verified mean?

When a new user account is created, a verification link is sent to the user’s email address to ensure that the email is valid. Once the email has been validated, the user account will be fully active. By validating the email, you are ensuring that future notifications from the Secretary of State’s office will be received.